At Royal Composites Pvt Ltd, we want our customers to be satisfied with their purchases. We strive to deliver high-quality products, but we understand that issues may arise. This Refunds and Return Policy outlines the guidelines and procedures for returns and refunds.

1. Damaged or Defective Products:

a. If you receive a damaged or defective product, please contact our customer support team within [number of days] of receiving the shipment. We may request supporting evidence such as photographs or videos of the damage or defect.

b. Once we review the evidence and confirm the damage or defect, we will provide instructions for returning the product. Please do not return any products without obtaining prior authorization from our customer support team.

c. We will cover the shipping costs for returning the damaged or defective product. Upon receiving the returned item, we will inspect it to verify the reported damage or defect.

d. If the damage or defect is confirmed, we will offer you the option of a replacement product (subject to availability) or a full refund, including any shipping fees paid. The refund will be processed using the original payment method.

2. Non-Damaged Returns:

a. If you wish to return a non-damaged product for any reason other than a defect, please contact our customer support team within [number of days] of receiving the shipment to initiate the return process.

b. The returned product must be in its original condition, unused, and in its original packaging. Any accessories, manuals, or promotional items included with the product must also be returned.

c. You will be responsible for the shipping costs associated with returning the non-damaged product. We recommend using a trackable shipping method and insuring the shipment, as we cannot be held responsible for lost or damaged returned items.

d. Upon receiving the returned product and verifying its condition, we will process a refund for the purchase price, excluding any shipping fees paid. The refund will be issued using the original payment method.

3. Return Process:

a. To initiate a return, please contact our customer support team through the provided contact information on our website. Provide your order details, reason for the return, and any supporting evidence if applicable.

b. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA). This RMA must be clearly marked on the return package.

c. Please ensure that the returned item is securely packaged to prevent any damage during transit. We recommend using the original packaging if available.

d. Once we receive the returned item and verify its condition, we will initiate the refund process as described in sections 1d and 2d above.

4. Exceptions:

a. The following items are not eligible for return or refund:

– Products that have been used, modified, or damaged due to improper handling or negligence.
– Products that have exceeded the specified return period.

b. Customized or made-to-order products may only be returned if there is a manufacturing defect.

5. Customer Responsibilities:

a. It is the customer’s responsibility to carefully inspect the received product upon delivery and report any damages or defects within the specified timeframe.

b. Customers must provide accurate information and follow the return process as outlined in this policy.

c. Customers are responsible for adequately packaging and shipping the returned items in accordance with our instructions.

6. Contact Us:

If you have any questions or require assistance with returns and refunds, please contact our customer support team using the contact information provided on our website.

Note: This Refunds and Return Policy is subject to change without prior notice. Please review the policy on our website for the most up-to-date information.